Frequently Asked Questions
Everything you need to know about shopping with Suzy Shier.
What is your return policy for online orders?
We offer a 30-day return policy for most items purchased online. Items must be unworn, unwashed, and have original tags attached. Please note that clearance items and intimate apparel are final sale.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days within Canada. We offer free standard shipping on orders over a certain threshold, while flat-rate shipping applies to smaller orders.
Can I return an online purchase to a physical store?
Yes, you can return most online purchases to any Suzy Shier or Le Château retail location across Canada for an immediate refund or exchange, provided you have your original invoice.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Suzy Shier gift cards.
How do I find the right size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.